New garages code of practice launched
Author: Robin Brown
Published: 23 May 2008
The new Motor Industry Code of Practice for Service and Repair has been launched today, with over 5,500 garages likely to subscribe via a pre-launch commitment programme.
Any UK garage can sign up to the voluntary code, which is currently progressing through the Office of Fair Trading (OFT) Consumer Codes Approval Scheme (CCAS).
Under the code a business must commit to meet the requirements for completing service and repair work whilst engaging with their customers.
The aim of the code is to protect consumers by helping them identify subscribing garages, and providing dispute resolution where required.
"Industry response to the Code has been extremely encouraging, with thousands of outlets already committed to signing up prior to launch," said Chris Mason, Motor Codes Director.
"The website will go live on 26 May and will act as the gateway to the industry signing up to deliver accountable business. We expect many more garages to log-on to the website and subscribe over the next few months before we launch to consumers in the summer.’"
"We want to see unnecessary and unfair practices driven out of the motor industry service and repair sector, and the Code aims to do exactly that," said Alec Murray, chairman of the Retail Motor Industry Federation (RMIF).
"The commitment already shown by the trade is an early confirmation of its willingness to address the poor image consumers have of the garage business. Most will have no difficulty in meeting the code requirements and the fact that it is so affordable makes it a “must have” business tool."
"Considerable effort has gone into developing this industry-wide code to make it affordable for businesses and accountable for consumers, said CEO of the Society of Motor Manufacturers and Traders (SMMT) Paul Everitt.
"Compliance should not place any additional burden on responsible garages – in fact it should even enhance the marketing toolkit of a business. I urge all garages to log on and join the thousands who have already committed."
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